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Podcast Episode

59: Denise Meyerson – Immersive Simulations for Difficult Conversations

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August 11, 2020
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59: Denise Meyerson – Immersive Simulations for Difficult Conversations
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Show Notes

Some skills are difficult to practice in a realistic environment.  Having effective difficult conversations is one of them.  Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area.  She describes how a simulated environment (which she refers to as ‘light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.

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Resources

Episode 59 Transcript
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Demonstration of simulated coaching session with Denise
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MCI Solutions (Denise’s organisation)
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Mursion (training simulation software provider)
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National Disability Insurance Scheme (NDIS)
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Episode 4: Rethinking learning for customer service – Denise Meyerson
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Episode 43: What Happened Next – Denise Meyerson, Nicole White and Emma Weber
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More episodes
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About the Learning Uncut podcast
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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