Podcast Episode
4: Rethinking Learning for Customer Service – Denise Meyerson
4: Rethinking Learning for Customer Service – Denise Meyerson
Show Notes
The retail sector has struggled in recent years and employers are looking for different ways to engage with their sales teams to provide a better service to their customers, improve retention rates and ultimately make more sales. In this episode, Denise Meyerson shares a case study of a project which took a different approach to customer service learning and almost overnight resulted in sales targets that hadn’t been achieved in the past two years suddenly being achieved and stretch targets that hadn’t been achieved or hadn’t even been dreamt of were being hit.
Your host
Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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3: Skills for Life – Tony Dunford
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