116: Design Patterns for Learning – Catriona Malcolm

In this episode of Learning Uncut, I speak with Catriona Malcolm (or Cat as she is also known). She is the Enterprise Design Practice Lead at Westpac Group. With a workforce of around 40,000 people across seven business entities whose core service is banking, Cat’s role was created four years ago specifically to address the complexity of designing skills development solutions across these seven entities. We cover a lot of elements of the Westpac approach in this episode. We look at approaches such as “learning front door”,  “citizen development” and their L&D Community of Practice. Cat has provide excellent resources – if you’d like to dig deeper you can find these below.