Podcast Episode
149: Improving performance with an AI coaching bot – Dan Redman
149: Improving performance with an AI coaching bot – Dan Redman
Show Notes
Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC’s contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback.
Resources
Dan Redman LinkedIn profile
Zenarate AI Coach
A complete guide: Conversational AI vs. generative AI by Matthew McMullen (article)
Learning Uncut episode 146 AI in L&D – From Talk to Action – Donald H Taylor and Egle Vinauskaite
AI in L&D: From Talk to Action by Donald H Taylor and Egle Vinauskaite (research report April 2024)
Your host
Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
Previous Podcast Episode
148: L&D in Start-ups and Scale-ups – Dinye Hernanda
Never Miss an Insight
Keep the learning coming and check out our other recent episodes. Or subscribe to get podcast updates via email so you’ll never miss out on the latest tools, inspiration, and advice for beginner and advanced L&D professionals alike.
Get More Learning Uncut
We help organisations all over the world thrive with contemporary organisational learning. Whether you need support with your strategy, L&D capabilities, or something else, we can help you launch your next learning transformation.