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Podcast Episode

4: Rethinking Learning for Customer Service - Denise Meyerson

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July 10, 2018
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4: Rethinking Learning for Customer Service - Denise Meyerson
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Show Notes

The retail sector has struggled in recent years and employers are looking for different ways to engage with their sales teams to provide a better service to their customers, improve retention rates and ultimately make more sales. In this episode, Denise Meyerson shares a case study of a project which took a different approach to customer service learning and almost overnight resulted in sales targets that hadn't been achieved in the past two years suddenly being achieved and stretch targets that hadn't been achieved or hadn't even been dreamt of were being hit.

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Resources

Episode 4 Transcript
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MCI website
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LEGO Serious Play
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Ross Schoen, FourSight (Improvisation)
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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