53: Building the Business Case for Better Onboarding – Sharni Nowland

Sharni Nowland discusses building the case for change with onboarding and compliance training at Queensland Rail.  This is a prequel to episode 47 which was about Queensland Rail’s award-winning program All Aboard.  Sharni describes the challenges faced with onboarding and compliance training in the organisation.  These will be familiar to others.  The first is the lack of organisational-wide governance which results in a cumbersome set of mandatory training modules.  The second is delivering eLearning to regions with poor intent connection.   The third is how to build a compliance business case for a learning program.  Sharni discusses how she tackled these challenges to gain approval to develop the All Aboard program.