Podcast Episode
9: Create a Culture Shift – Danny Ginsberg and Hayley Steer
9: Create a Culture Shift – Danny Ginsberg and Hayley Steer
Show Notes
Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.
Resources
Winner – Best Talent Development Program (AITD 2017 Excellence Awards). Specsavers C.R.E.A.T.E. This article originally appeared in Training & Development magazine March 2018 Vol 45 No 1, published by the Australian Institute of Training and Development.
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Your host
Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
Previous Podcast Episode
8: Project 100 – Transforming Vocational Education and Training – Gail Bray
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