Podcast Episode
59: Denise Meyerson – Immersive Simulations for Difficult Conversations
59: Denise Meyerson – Immersive Simulations for Difficult Conversations
Audio Player
Show Notes
Some skills are difficult to practice in a realistic environment. Having effective difficult conversations is one of them. Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area. She describes how a simulated environment (which she refers to as ‘light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.
Resources
Demonstration of simulated coaching session with Denise
MCI Solutions (Denise’s organisation)
Mursion (training simulation software provider)
National Disability Insurance Scheme (NDIS)
Episode 4: Rethinking learning for customer service – Denise Meyerson
Episode 43: What Happened Next – Denise Meyerson, Nicole White and Emma Weber
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Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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