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Podcast Episode

105: Coaching at Kathmandu – Kelly Hopkins

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July 19, 2022
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60min 39sec
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105: Coaching at Kathmandu – Kelly Hopkins
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Show Notes

Kelly Hopkins joins us from Kathmandu to discuss how his small L&D team has taken big strides to support learning for their workforce of 1,800 people, many of whom are frontline staff in retail outlets. The most important element of their learning strategy is coaching, which they’ve enabled not only with technology but also with smart analog resources that are easy and effective to use in their retail workplace. Kelly describes what learning looked like when he joined the organisation almost seven years ago and how they’ve patiently and consistently built and embedded coaching into work.

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Resources

Episode 105 Transcript
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Kelly Hopkins LinkedIn profile
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Kathmandu website
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Coaching Cue Card
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Product Ropes Assessment Guide
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Product Ropes example/mockup Quiz
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Redseed – technology and content provider used by Kathmandu
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Torrens Unviersity Smart Skills Digital Badges
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Learning Uncut Ep 15 Building a Coaching Culture – Bruce Love for another example of how a coaching culture was built in an organisation
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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