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Podcast Episode

133: Sydney Trains Elevate Customer Service – Simon Jobson

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October 17, 2023
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51min 29sec
133: Sydney Trains Elevate Customer Service – Simon Jobson
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133: Sydney Trains Elevate Customer Service – Simon Jobson
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Show Notes

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.

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Resources

Episode 133 Transcript
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Simon Jobson LinkedIn profile
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Video Arts – education video company founded by John Cleese
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Brain Rules for Work by John Medina
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Elevate Digital Postcard
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Elevate Digital Playbook
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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