Podcast Episode
133: Sydney Trains Elevate Customer Service – Simon Jobson
133: Sydney Trains Elevate Customer Service – Simon Jobson
Show Notes
Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.
Resources
Your host
Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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Elevate 20: Skills Development – Key Elements
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