Risk management in any industry is something to be taken seriously. Often there is a mandatory course or eLearning program on the topic that is rolled out organisation-wide, consuming a large chunk of workforce time. While things are shifting with the way we design such programs, there is still a tendency for them to be information-heavy, unmemorable, and completed as a one-off event.
What would it look like if you dared to try something different? Rachel Gillott, the Senior Learning and Development Business Partner at Shine Lawyers, did just that. The approach taken by Rachel and her team was both robust and creative, with a high level of stakeholder engagement in creating a holistic solution. It was fully deserving of a gold LearnX design award and highly commended in the Australian Institute of Training and Development Excellence Awards.
When asked to develop a learning solution over three years ago, Rachel formed a working group with management representation and undertook an organisational needs analysis. She also engaged their Professional Indemnity insurer in a partnership that has continued with the L&D team ever since. This is an excellent example of working effectively with internal and external partners and looking beyond knowledge and skills to make it easier for people to adopt desired behaviours.
The learning solution is multi-faceted to cater for differing levels of experience with risk management across their workforce. It has continued to evolve and now includes periodic campaigns conducted at times of heightened pressure, and sessions provided by the insurer drawing upon their broader visibility of industry trends and incidents. It also includes a super-hero comic strip aesthetic eLearning program where participants get to pick their own avatar and help save the Shine world. Rachel talks about how she gained agreement to take a fun approach to a serious topic – with great impact.
The result is a learning solution that has people talking about the subject at the water cooler and taking action more consciously to manage risk.