Don’t let limited resources and budget stop you from using technology smartly. I’m joined by Jess Griffin, and Jody Dollisson from James Hardie APAC to discuss how they built their own mobile-enabled, automated solution with low resource on a low budget to solve a business challenge. Their context is manufacturing, and in particular the processes for assessing and managing the competency of production line operators. Their DIY technology solution was efficient and also improved safety, productivity and quality in the business process. There are lessons that can be drawn for other contexts. If you are supporting frontline staff, customer service facing staff, and you’re looking for unobtrusive ways to support their learning and assessment, you may be able to adapt some aspects of this solution. More broadly, you can learn from the way that the James Hardie team went about understanding and solving this particular challenge. They worked very closely with their external provider Go1 who they mentioned several times in the conversation. The strong partnership between the organisational L&D team and their provider was well worth highlighting.
It’s also a great illustration of one of the themes from last year’s Learning Uncut, Emergent podcast series, which you may recall, explored how Learning and Development can emerge stronger from disruption. After sifting through all of the high-quality experience and advice provided by our 32 guests on that podcast series, and integrating that with evidence from a range of other sources, Laura Overton, Shannon Tipton and I have identified four lenses or ways of looking at business challenges which Learning and Development teams can adopt to be more effective and relevant than ever. Today’s podcast story nicely demonstrates all four of these lenses which are data community, experimentation and technology. If you’re an L&D leader who is curious about how you can use these lenses and are looking to be more relevant, effective and high impact than ever to create business value, please head over to the Emergent Masterclass website at emergentmasterclass.com for information.