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Podcast Episode

9: Create a Culture Shift - Danny Ginsberg and Hayley Steer

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September 17, 2018
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9: Create a Culture Shift - Danny Ginsberg and Hayley Steer
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Show Notes

Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.

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Resources

Epsisode 9 Transcript
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Winner – Best Talent Development Program (AITD 2017 Excellence Awards). Specsavers C.R.E.A.T.E. This article originally appeared in Training & Development magazine March 2018 Vol 45 No 1, published by the Australian Institute of Training and Development.
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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