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Podcast Episode

90: Creating Customer Impact – Gill McEwen

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November 9, 2021
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45min 19sec
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90: Creating Customer Impact – Gill McEwen
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Show Notes

Blackmores Institute educates Blackmore’s customers and consumers about natural health care products, including their own brands. They consistently focus on providing education solutions that create impact for their customers who primarily work in pharmacies. This focus guides what solutions they develop, what approaches they test, how they design solutions and how they measure and evaluate outcomes. Blackmores Institute provides an excellent example of what it looks like when a learning and development team thinks ‘business first.’

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Resources

Episode 90 Transcript
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Gill McEwen LinkedIn profile
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Blackmores Institute
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CMEd Certification – example discussed in episode. View structure and microcredentialling
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5 Thinking Habits for a faster, smarter L&D (ebook) by Laura Overton – explore the Business first thinking habit
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Learning Uncut Elevate 03: Performance Consulting – Renata Arreazea. Explore a practitioner’s experience getting started with performance consulting
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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