Listening is a critical skill to increase the impact of Learning and Development professionals. Our guest, Shaheen, shares her personal journey with deep listening and how that has increased her effectiveness in her work. We weave this theme in with the story of Project Oxygen Mask, a mental health campaign conceived after noticing her own mental state and listening to others in the organisation to understand their experience. The campaign, designed in conjunction with a mental health expert in her organisation, HireUp, was run quickly and lightly on Slack. Full of great tips and resources to help us all improve our listening practices.