Podcast Episode
40: Empathy in Aged Care – Rebecca Burns
40: Empathy in Aged Care – Rebecca Burns
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Show Notes
Aged care workers are empathic by nature. ACH wanted to provide their workers with an even deeper insight into customer needs through simulating the lived experience of an older person. Wearing suits designed by Sydney University, participants carry out daily activities that allow them to experience a range of conditions including vision impairment, hearing loss, a hunched posture, reduced tactile sense and shortened gait. Empathy suits are a tool that helps their workforce build empathy, challenge stereotypes, respect uniqueness and individual identity, raise awareness of potential limitations in the environment and communicate effectively with customers.
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Michelle Ockers
An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
Previous Podcast Episode
39: Using Human-Centred Design to Transform Learning – Gareth Killeen
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