59: Denise Meyerson – Immersive Simulations for Difficult Conversations

Some skills are difficult to practice in a realistic environment.  Having effective difficult conversations is one of them.  Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area.  She describes how a simulated environment (which she refers to as ‘light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.