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Podcast Episode

40: Empathy in Aged Care - Rebecca Burns

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November 26, 2019
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40: Empathy in Aged Care - Rebecca Burns
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Show Notes

Aged care workers are empathic by nature. ACH wanted to provide their workers with an even deeper insight into customer needs through simulating the lived experience of an older person. Wearing suits designed by Sydney University, participants carry out daily activities that allow them to experience a range of conditions including vision impairment, hearing loss, a hunched posture, reduced tactile sense and shortened gait. Empathy suits are a tool that helps their workforce build empathy, challenge stereotypes, respect uniqueness and individual identity, raise awareness of potential limitations in the environment and communicate effectively with customers.

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Resources

Episode 40 Transcript
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ACH Group website
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Empathy experience photos
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Empathy suits trial a success
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Empathy suits introduced to simulate elderly challenges
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Empathy suit give aged care workers insight into challenges older patients face
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Empathy is the skill of the future
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Aged Care Royal Commission
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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