Develop and implement a tailored learning strategy with L&D Strategy Accelerator
Find Out More
Menu
close
Contact
Podcast Episode

134: Human Centered Design for L&D and OD – Keara Byrne

Calendar Icon
October 31, 2023
Clock Icon
51min 51sec
134: Human Centered Design for L&D and OD – Keara Byrne
Microphone icon
134: Human Centered Design for L&D and OD – Keara Byrne
File icon

Show Notes

Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD.

[00:02:13] Imposter syndrome and facilitation.

[00:04:13] Philosophy of facilitation

[00:08:06] Democratizing the conversation.

[00:14:39] Rewards and recognition program.

[00:15:19] Persona creation.

[00:19:00] Emotions and behavior change.

[00:23:05] Human-centered design tools.

[00:27:31] Challenging customer behaviors.

[00:31:23] Using data to drive storytelling.

[00:36:03] When to use HCD.

[00:38:54] Overusing human-centered design.

[00:42:28] Unlocking creativity in workshops.

[00:49:06] Starting with something different.

[00:50:08] Philosophy of embracing great ideas.

Folder Icon

Resources

Episode 134 Transcript
Download Transcript
PDF
Keara Byrne LinkedIn profile
Go to resource
AITD 2023 Keara Byrne Conference Presentation Pack: Rethinking Leadership Development Using HCD
Go to resource
Introduction to Human-Centred Design. Free seven week course from Acumen Academy, recommended by Keara Byrne.
Go to resource
5 New Thinking Habits for a Smarter Stronger L&D by Laura Overton (ebook)
Go to resource
IDEO U Design Thinking Courses
Go to resource
Episode 32: Supporting work with Human-Centred Design - Shawna Murray
Go to resource
Episode 39: Using Human-Centred Design to Transform Learning - Gareth Killeen
Go to resource
Episode 133: Sydney Trains Elevate Customer Service – Simon Jobson
Go to resource
Michelle Ockers
Your host

Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
Microphone icon

Never Miss an Insight

Keep the learning coming and check out our other recent episodes. Or subscribe to get podcast updates via email so you’ll never miss out on the latest tools, inspiration, and advice for beginner and advanced L&D professionals alike.
Learning Uncut Icon White

Get More Learning Uncut

We help organisations all over the world thrive with contemporary organisational learning. Whether you need support with your strategy, L&D capabilities, or something else, we can help you launch your next learning transformation.
cross