Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD.
[00:02:13] Imposter syndrome and facilitation.
[00:04:13] Philosophy of facilitation
[00:08:06] Democratizing the conversation.
[00:14:39] Rewards and recognition program.
[00:15:19] Persona creation.
[00:19:00] Emotions and behavior change.
[00:23:05] Human-centered design tools.
[00:27:31] Challenging customer behaviors.
[00:31:23] Using data to drive storytelling.
[00:36:03] When to use HCD.
[00:38:54] Overusing human-centered design.
[00:42:28] Unlocking creativity in workshops.
[00:49:06] Starting with something different.
[00:50:08] Philosophy of embracing great ideas.