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Podcast Episode

134: Human Centered Design for L&D and OD – Keara Byrne

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October 31, 2023
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51min 51sec
134: Human Centered Design for L&D and OD – Keara Byrne
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134: Human Centered Design for L&D and OD – Keara Byrne
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Show Notes

Keara Byrne, the Head of Leadership and Organisational Development at Arriba Group, discusses her extensive use of human-centered design (HCD) in various organisations. Keara shares her passion for HCD and its value in creating effective solutions. She stands by the claim that without HCD, she would have wasted time, money, and credibility. Listen to learn more about the benefits of co-designing solutions with stakeholders and the power of human-centered design in L&D and OD.

[00:02:13] Imposter syndrome and facilitation.

[00:04:13] Philosophy of facilitation

[00:08:06] Democratizing the conversation.

[00:14:39] Rewards and recognition program.

[00:15:19] Persona creation.

[00:19:00] Emotions and behavior change.

[00:23:05] Human-centered design tools.

[00:27:31] Challenging customer behaviors.

[00:31:23] Using data to drive storytelling.

[00:36:03] When to use HCD.

[00:38:54] Overusing human-centered design.

[00:42:28] Unlocking creativity in workshops.

[00:49:06] Starting with something different.

[00:50:08] Philosophy of embracing great ideas.

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Episode 134 Transcript
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Keara Byrne LinkedIn profile
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AITD 2023 Keara Byrne Conference Presentation Pack: Rethinking Leadership Development Using HCD
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Introduction to Human-Centred Design. Free seven week course from Acumen Academy, recommended by Keara Byrne.
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5 New Thinking Habits for a Smarter Stronger L&D by Laura Overton (ebook)
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IDEO U Design Thinking Courses
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Episode 32: Supporting work with Human-Centred Design - Shawna Murray
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Episode 39: Using Human-Centred Design to Transform Learning - Gareth Killeen
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Episode 133: Sydney Trains Elevate Customer Service – Simon Jobson
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Michelle Ockers
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Michelle Ockers

An award-winning speaker, Michelle brings decades of learning and development experience as she interviews business leaders and learning professionals to uncover interesting stories, authentic conversations, and new insights.
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